Shipping and Returns
Shipping & Returns
We work around the clock to make sure you receive your product on time and as expected. Learn all about Her Harmony’s shipping policies and procedures below, and note our unique Her Harmony created to ensure that you are always pleased with your purchases.
SHIPPING METHOD & RATE
Our orders are shipped and delivered on business days (Monday through Saturday, not including Federal holidays). Our standard shipping carrier is USPS. We kindly ask that you anticipate 2-5 business days for standard shipping. Standard shipping charges apply to each order for regular purchase price. The regular rate for our shipping service is $4.95 - $12.95 depending on the order size.
Her Harmony processes orders Monday through Saturday in the order in which they are received. Orders placed after 12:00PM PST Monday - Friday and 9am PST Saturday will be processed the next business day. If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email, by clicking on the link and seeing the destination of your shipment. If you have questions about your order, please call us or email us at Customer Service and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact our representatives before your order is shipped. We do not guarantee that you may cancel your order at any time, as orders are fulfilled mostly the same day or prepped for shipment during off hours. To expedite your change in order request, please have your order confirmation number available. Should a package have already shipped and you would like to still return the merchandise, you may do so by returning the package to the mailing address (unpaid postage for return made on cancellation).
RETURNS & EXCHANGES
We would gladly exchange any defective product in exchange for a new product within 7 days of marked delivery by USPS. All unopened/unused merchandise can be returned for a full refund, excluding the shipping cost, within 30 days of marked delivery.
We ship our products worldwide. At this time, customers not in the USA or Canada, can make orders online. If located outside the USA or Canada please contact us by phone, email, or by chat to place an order.